We understand and respect your desire to maintain positive relationships with your clients and we will adhere to your company’s standards. Being firm yet diplomatic, we know that abusive tactics don’t work, especially with businesses.
Determining what kind of debtor we are dealing with, whether it is a hardship debtor or a professional debtor increases the probability of successful collection. In order to achieve credibility, we maintain consistent contact with each debtor, via email, letter and/or telephone on a timely basis in order to ensure the debtor understands that we will not let the debt just go away.
We will listen to you and you decide how we should proceed. Choose how assertive the approach should be. You can retain valued customers with a diplomatic approach or choose a more intensive message.
Once an account is turned over to us, the following takes place in this order:
- A demand letter is sent to debtor in compliance with state and federal statues; and
- Telephone contact commences immediately; and
- Investigative reports for lawsuit determination if there is no response; and
- Client-approved legal claims proceed as well as reporting to appropriate agencies.
***Note: Legal action determination is made within 30 days of account turn over, therefore accounts do not go stale.
All fees are based on net collections. Kavulich and Associates makes all collections on your behalf. Once collection is made you will be be paid by check with a detailed collection statement.
Our fees are as follows:
20% across the board on all Primary cases. 30% on all Secondary placements. Any case above $20,000 will be negotiated.
***claims less than 90 days will be billed out at 15% of net.
***If a case has to be litigated by our attorneys, standard court fees are to be paid in advance …not to exceed $350.00, but usually $125.00. Kavulich and Associates’ fees will be discussed before submitting case to the courts. No litigation will be commenced without your consent.
Terms & Conditions:
Primary cases: delinquent accounts that have never been placed for collection.
Secondary Placements: delinquent accounts that another collection agency/attorney has previously attempted to collect.